All prices are given in Euro (€) as quoted on our website and via our booking office. All prices are VAT inclusive.
Discounts are offered based on group size, for minors and by special agreements with our business partners. All such offers are published on our web site.
The guides are not authorized to offer further discounts, and all such requests will be refused.
Venice Kayak tours must be booked in advance, and all participation must be agreed upon when booking.
Online payments can be made using Stripe from the “Payment” page on the web site. You will then received a formal invoice for the payment and a confirmation of your booking.
Deposits can be made by direct bank transfer to our bank account. Please count on up to two weeks for money transfers to come through.
Payments on the day of the tour can be made in cash (up to the legal limit of €1000) or by credit cards. We accept most common credit cards, including Mastercard, Maestro, Visa, American Express, Diners.
All tours must be paid in full before the tour starts.
Cancellation and Refund Policy
Notify us with at least 24 hour notice of cancellation to the reservation. Another date can be provided if you choose to change the date.
The total amount shall be refunded by TourShield’ from Protecht if you have purchased purchase protection, ‘TourShield’ from Protecht. Venice Kayak is not obligated to refund any amount.
If the client has not purchased purchase protection, ‘TourShield’ from Protecht, Venice Kayak is not obligated to refund any amount.
If in the case of bad or extreme weather the reservation will be credited for another date, based on the opinion of the Venice Kayak staff.
Venice Kayak will cancel the tour in any of these situations:
winds too strong for the paddling skills of the group,
rain or fog reducing the visibility to unsafe levels,
risk of lightning or tornadoes,
events, demonstrations, strikes or other making the tour unsafe or impractical,
our guide falls ill and no substitutes can be found.
A cancellation on behalf of Venice Kayak is entirely the decision of the guide in charge of the tour.
Venice Kayak will, if possible, try to reschedule the cancelled tour in cooperation with the client.
Please arrive promptly for your booked tour.
Our launch site on the Certosa island is serviced by vaporettos (waterbuses) every 20 minutes. If in doubt about the route or the timing of the vaporettos, consider taking an earlier vaporetto. The meeting place is the office of Classic Boats Venice.
If you have trouble please call: 39 041 523 6720
If you’re late, the tour might leave without you.
Summer weather in Venice is usually nice, warm and sunny, but the occasional downpour or thunderstorm can always happen on short notice. Spring and autumn weather is more variable and with more rain and fog. We recommend that you check the weather report prior to your tour on:
http://www.arpa.veneto.it/previsioni/en/html/index.php ↗ for weather in the Venice area.